We at Maz Bakery strive to deliver highest quality products to our customers and your satisfaction is our number one priority. If you are not satisfied with your order for any reason, please contact us immediately and we will be happy to assist. Due to the nature of our business and because all products are made by your order, we may not be able to refund but we will try our best to make you happy. If your order is not prepared yet, you can always cancel and we will fully refund you. Please do not hesitate to Contact Us directly.